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HP LoadRunner 9.50 新特性

上一篇 / 下一篇  2010-09-14 10:40:05 / 个人分类:性能测试

HP LoadRunner - Readme

Software version: 9.50 / January 2009

This file provides information about HP LoadRunner 9.50.

What's New

Version 9.50 provides the following feature enhancements and fixes. For more details about these features, refer to the online documentation.

New Feature Highlights

General

  • Windows Vista support.LoadRunner can now be run on Windows Vista SP1 operating systems. For information about Vista limitations, see theWindows Vista Limitationssection in theLimitationssection.
  • .NET Framework 3.5 support.Support is provided for following protocols: .NET and Web Services.

New in VuGen

  • Protocol Advisor.VuGen now offers a special Protocol Advisor tool. The Protocol Advisor helps you to determine an appropriate protocol for recording a Vuser script. The Protocol Advisor scans your application for elements of different protocols and displays a list of the detected protocols. These protocols provide a starting point for finding the optimal protocol for your application.
  • Test Results in VuGen.You can export the Test Result reports to HTML and open Quality Center defects directly from the report.
  • HP Service Test Integration.By purchasing a Service Test license for LoadRunner, you can run VuGen with all of the Service Test capabilities.

New in Controller

  • WAN Emulation.LoadRunner is integrated with 3rd party software that enables you to accurately test point-to-point performance of WAN-deployed products under real-world network conditions. By introducing highly probable WAN effects such as latency, packet loss, and link faults over your LAN, your load test performs the test in an environment that better represents the actual deployment of your application. To learn more about this feature, visit ourpartners page.
  • Post Collate Command.Allows you to define a command that the Controller will run directly after it collates the results of a scenario run.
  • Secure Channels.You can create secure communication channels between the LoadRunner Controller and load generators, preventing hackers from attacking the corporate networks, and allowing for confidentiality, integrity, and user authenticity within the scope of LoadRunner. You can use the Host Security Manager utility to manage the security settings for all the host machines remotely, or you can manage them locally on each host machine.

New in Analysis

  • Analysis API.Analysis exposes a new API set that can be used for extracting load test data. Among other capabilities, the API allows you to create an analysis session from test results, analyze raw results of an Analysis session, and extract key session measurements for external use. An application can be launched from the LoadRunner Controller at the completion of a test.
  • Cross Results summary.New summary report for Cross Results analysis.
  • WAN Emulation.Ability to view WAN Emulation (Emulated Locations) information in Analysis sessions.
  • Copy Legend data.Ability to copy and export graph legend data.
  • Filter by measurement. Ability to filter graph by selected measurement directly from Legend window.
  • Advanced database options.New advanced database options to increase performance when processing LoadRunner results or importing data from other sources.
  • SQL Server 2005.Added support for Microsoft SQL Server 2005.

Enhancements to Existing Protocols

Citrix
  • Added support for Citrix Presentation Server 4.5.
  • In addition to 32-bit operating systems, the Agent for Citrix Presentation Server (Citrix agent) can now run on a 64-bit operating system.
  • Enhanced image comparison capabilities.
Oracle (2-Tier)
  • Enhanced support for UTF-16 encoding.
  • Enhanced support for UTF-8 encoding. UTF-8 support is limited to the ASCII range of Unicode characters
  • Added support for Oracle 11g.
Oracle NCA
  • Added support for Oracle NCA configurator for scripts created with HTML-based recording level.
  • Added support for Oracle E-Business Suite - R12.
Flex
  • Added support for Real Time Messaging Protocol (RTMP).
  • Added Support for BlazeDS and LifeCycle Data Services environments.
  • Enhanced ability to parse externalizable objects.
RDP
  • A new agent, the RDP Agent for Microsoft Terminal Server, has been introduced in this version as part of the RDP protocol. The agent provides intuitive and readable scripts, built-in synchronization, detailed information about relevant objects, and other benefits. The agent is provided in the product's DVD and you can install it on any RDP server.
  • Enhanced synchronization reacts to minor changes in UI, such as tooltips or highlighted objects.
Web Services
  • Database Interaction.The ability to integrate with a database in real-time, to save results of SQL queries, and iterate through data sets.
  • XML editor.Standalone editor to edit XML code independent of the script, scroll through value sets, and duplicate entire arrays.
  • WCF Testing.Support for WCF (Windows Communication Foundation) security, selected WCF proprietary standards, and WCF transports. Ability to configure settings on a service level.
  • Advanced WS-Security.Support for several WS-Security scenarios.
  • MTOM support.Generates and accepts SOAP messages using MTOM.
  • WSDL Reference Tool.A tool for obtaining all files referenced by the WSDL.
  • JMS WSDL Reader.Run-Time settings and Manage Services dialog box automatically load JMS properties from the WSDL.
  • Automatic Toolkit Detection.Built-in tool automatically detects the most appropriate toolkit for your Web Service.

LoadRunner Feature Videos

HP LoadRunner contains video presentations describing new features. To view the videos, you must download the Camtasia(c) coder.To download Camtasia coder, click here.

Feature Videos from Recent Versions

New Features in Recent Versions

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A new SLA Wizard helps to define goals or service level agreements (SLAs) for the performance metrics. When you run a scenario, LoadRunner gathers and stores performance-related data. When you analyze a run, Analysis compares this data against the SLAs and determines SLA statuses for the defined measurements.

WebWorks_WriteDIVClose();

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The Controller Classic Scheduler provides the opportunity to create a simple scenario schedule without the real-life schedule emulation features. Users can access the Classic Scheduler from the Controller interface, and continue working with the scheduling features in the same way that they worked prior to the new versions.

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  • Provides a Business Process Report (Microsoft Word format) that summarizes the VuGen script.
  • The User-Defined Template enables you to save a script. with a specific configuration as a template. You can then use this template as a basis for creating future scripts.
  • Parameter simulator for File type parameters simulates the parameter substitution in an actual scenario.
  • The script. editor contains many enhancements, including Find in Files, and support for a custom comparison tool.
  • Supports an XML viewer for .NET & Java protocols.
WebWorks_WriteDIVClose();

WebWorks_WriteAnchorOpen("exwp172006", false);New Protocols in VuGen 9.1WebWorks_WriteAnchorClose("exwp172006", false);WebWorks_WriteDIVOpen("exwp172006", false);

LoadRunner 9.10 supports the Flex 2.0 framework with the Flex protocol. Using this technology, LoadRunner records and replays underlying protocols, including AMF3. This allows you to test full Flex applications, or applications that use Flash components.

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HP Performance Validation SDK (Software Development Kit) provides you with the tools to create a custom protocol. The protocol enables LoadRunner to record and run load tests on a previously unsupported application. As part of the QME (Quality Management Extensibility program), the SDK allows you to expand LoadRunner and create a record and replay protocol to fit your unique performance testing requirements.

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  • AJAX (Click and Script)
  • AMF (Adobe's protocol for Flash applications)
  • RTE (Remote Terminal Emulation)
  • RDP (Remote Desktop Protocol - Terminal Emulation)
  • Web Services and SOA
WebWorks_WriteDIVClose();

Installation and Configuration Information

Prerequisite Software

Specific software needs to be installed before you can install LoadRunner. When you run the LoadRunner installation wizard, if the prerequisite software is not already installed on your computer, the wizard detects which software is missing and provides the option to install it.

The following prerequisite software needs to be installed:

    • .NET Framework 3.5
    • Microsoft Data Access Components (MDAC) 2.8 SP1 (or later)
    • Microsoft Windows Installer 3.1
    • Microsoft Core XML Services (MSXML) 6.0
    • Microsoft Visual C++ 2005 Redistributable Package (x86)
    • Microsoft Visual C++ 2008 Redistributable Package (x86)
    • Web Services Enhancements (WSE) 2.0 SP3 for Microsoft .NET Redistributable Runtime MSI
    • Web Services Enhancements (WSE) 3.0 for Microsoft .NET Redistributable Runtime MSI

System Requirements

VuGen, Controller, and Analysis

The following table describes the system requirements for installing VuGen, the Controller, or Analysis:

Processor
CPU Type:Intel Core, Pentium, AMD or compatible
Speed:1 GHz minimum. 2 GHz or higher recommended
Note for Pentium Processors:Intel Hyper-Threading technology is not supported. Hyper-Threading can be disabled in the BIOS. For more information, see:
Operating System
The following 32-bit Windows operating systems are supported:
  • Windows Vista SP1
  • Windows XP Professional SP2 or SP3
  • Windows Server 2003 Standard Edition/Enterprise Edition SP2
  • Windows Server 2003 Standard Edition/Enterprise Edition R2 SP2
  • 没明确说明WIN7 是否支持...唉
Memory (RAM)
Minimum:512 MB
Recommended:1 GB or higher
Screen Resolution
Minimum:1024 x 768
Browser
  • Microsoft Internet Explorer 6.0 SP1 or SP2
  • Microsoft Internet Explorer 7.0
Available Hard Disk Space
Minimum:1.5 GB


Load Generator for Windows System Requirements

The following table describes the system requirements for installing the Load Generator on a Windows machine.

Processor
CPU Type:Intel Core, Pentium, AMD or compatible
Speed:1 GHz minimum. 2 GHz or higher recommended
Note for Pentium Processors:Intel Hyper-Threading technology is not supported. Hyper-Threading can be disabled in the BIOS. For more information, see:
Operating System
The following 32/64-bit Windows operating systems are supported:
  • Windows Vista SP1
  • Windows XP Professional SP2 or SP3
  • Windows Server 2003 Standard Edition/Enterprise Edition SP2
  • Windows Server 2003 Standard Edition/Enterprise Edition R2 SP2
Memory (RAM)
Minimum:1 GB
Note:Memory depends on protocol type and system under test and can vary greatly.
Browser
  • Microsoft Internet Explorer 6.0 SP1 or SP2
  • Microsoft Internet Explorer 7.0
Available Hard Disk Space
Minimum:1 GB


Load Generator for UNIX System Requirements

The following table describes the memory requirements for installing the Load Generator on a UNIX machine.

Memory (RAM)
256 MB minimum
Note:Memory depends on protocol type and system under test and can vary greatly.
Available Hard Disk Space
150 MB minimum


The following table describes the supported operating systems on which you can install a UNIX load generator.

OS Type
OS Version
Platform.
Sun Solaris
  • Solaris 9 (2.9)
  • Solaris 10 (2.10)
Sun UltraSPARC-based systems
HP-UX
  • HP-UX 11i (11.11)
  • HP-UX 11iv2 (11.23)
HP PA-RISC
IBM AIX
  • AIX 5.2
  • AIX 5.3
PowerPC
Red Hat Linux
  • Enterprise Linux 3.0
  • Enterprise Linux 4.0
  • Enterprise Linux 5.0
  • CPU Type:Intel Core, Pentium, AMD or compatible
  • Speed:1 GHz minimum. 2 GHz or higher recommended


Product Compatibility

LoadRunner 9.50 is compatible with the following HP product versions:

  • HP Quality Center versions 9.2 and 10.0
  • HP QuickTest Professional versions 9.5 and 10.0
  • HP Diagnostics version 8.0
  • HP SiteScope version 9.02 and 9.51 (9.51 is included in the LoadRunner package)

Pre-Installation Notes and Limitations

Windows
  • To run the LoadRunner installation, you must have full local administrative rights on the designated machine.
  • If LoadRunner 8.1 FP4 or earlier is installed on your machine, uninstall the current version before you begin the new installation.
  • You cannot use the UNC (Universal Naming Convention) path to run the installation. Therefore, if the LoadRunner installation directory is located on a network drive, the network drive needs to be mapped before you can run the installation.
  • LoadRunner does not support installation via terminal service. Installation must be performed at the destination machine.
  • You cannot install LoadRunner on a machine that contains an existing installation of HP Performance Center or a standalone installation of either Analysis, Virtual User Generator, or Service Test.
  • On Vista machines, if you want to add a new license from the LoadRunner Launcher (Configuration > LoadRunner License > New License), you need to have Administrator privileges on the Vista machine.
  • If you are running McAfee or Aladdin's eSafe anti-virus applications, close them before installing LoadRunner.
  • To use Windows 2003 with a HASP plug, download Aladdin's latest HASP driver.
  • LoadRunner no longer supports Windows 2000.
UNIX
  • The LoadRunner UNIX installation is based on native packages per operating system. This requires you to be logged in as root user to run the installation.
  • If you are installing a UNIX load generator on an HP-UX operating system, you cannot install it from a network location. You can install it directly from the installation disk or you can copy the installer onto the local directory of the target machine.
Virtual Environment Installation
  • LoadRunner supports Vmware version ESX 3.0, ESX 3.5, and VM Workstation 5.5 and is certified for the following Windows platforms: Windows XP SP2/SP3, Windows Server 2003 SP2, and Windows Vista SP1.
  • Running Vusers on virtual machines may adversely affect performance due to the sharing of physical resources.
Diagnostics for J2EE/.NET Requirements:
  • A unique transaction name must be used for each scenario.
ContentCheck in Multilingual Environments
  • This version supports ContentCheck rules in French, German, Spanish, and Italian. The correct language file should be installed according to the system locale.
  • The suitable language file can also be copied from the installation disk:

    ..\lrunner\lrunner\WebInfra.nt\setup\international\<lang>\dat\LrwiAedInstallation.xml

to the<LoadRunner>\datdirectory.

Windows Firewall Considerations

In most Windows environments, Windows Firewall is turned on by default. The firewall does not allow certain LoadRunner components to communicate with each other. The Windows firewall therefore needs to be turned off.

Note: Turning off Windows Firewall increases the risk to your computer's security.

For each process that needs the firewall you can unblock the process by clicking the unblock button in the popup window that indicates that the program needs it, or by manually tuning the Windows firewall from the Exceptions tab.

Oracle NCA Forms Support
  • Support forms 4.5, 6, 9, and 10. Refer to theHP Virtual User Generator User Guidefor configuration instructions for forms 4.5.
WAN Emulation
  • Make sure that the relevant 3rd party components are installed on the load generator machines. Note that in addition to the load generators, you may be required to install the relevant 3rd party component on additional LoadRunner components. For more information, see the relevant 3rd party software installation documentation.
  • The relevant 3rd party component licenses must be purchased from the 3rd party vendor and not from HP.
HP Performance Validation SDK
  • HP Performance Validation SDK version 9.50 can be used only with LoadRunner version 9.50 and above.

Limitations

VuGen

General
  • For the following protocols, replay is supported but recording is no longer supported: Siebel DB2, Siebel MSSQL, Siebel Oracle, and Voice XML.
  • InTest Result reports, you can only use theExport to HTML fileutility for scripts replayed in version 9.50 and later. To generate an HTML report for scripts created with earlier versions, run the script. again in the 9.50 version (or later) of the product.
  • To compare snapshots, you cannot use a custom comparison tool.
Data Execution Prevention

Data Execution Prevention (DEP) may cause VuGen to stop recording. DEP was introduced in Windows XP SP2 and Windows Server 2003 SP1, and is included in Windows Vista.

If you experience unusual behavior. during recording in these environments, modify the DEP settings.

To modify the Windows DEP settings:

  1. OpenStart > Control Panel > System.
  2. In the Advanced tab, clickPerformance settings.
  3. In the Performance Options Data Execution Prevention tab, select the first option,DEP for essential services only.
  4. If you cannot change this option, clickAdd. Browse to the client program, for example IEXPLORE.EXE.

    If neither of these options are possible, try to disable DEP completely.

    1. In the Control Panel, click theAdvancedtab underSystemsection.
    2. UnderStartup and Recovery, clickEdit.
    3. ReplaceNoExecute=OptOutwithNoExecute=AlwaysOff.
  5. ClickOKto save the settings.
  6. Reboot the machine.

Controller

Secure Channels
  • You cannot use the Host Security Manager utility to update security settings on UNIX load generators that use rsh (remote shell) to connect to the Controller.
  • You cannot use the Host Security Manager utility to change the security mode of the load generator located over a firewall from off to on.
  • When the load generator is located over a firewall, if the load generator and Controller have different security modes, communication cannot be established.
  • If the Controller machine is using secure channel communication, the MI Listener should not be installed on the same machine as the Controller.
GUI Vusers
  • LoadRunner supports GUI Vuser scripts created using HP QuickTest. GUI Vuser scripts created in WinRunner are no longer supported.
  • Windows Load Generator machines can only run one GUI Vuser at a time. To run multiple GUI Vusers in a load test, you need to open a terminal server session for each GUI Vuser. For more information, see theHP LoadRunner Controller User Guide.
SiteScope
  • If you are configuring the SiteScope System Resources Graph (System Resources Graphs > SiteScope), you cannot specify a specific SiteScope user account. LoadRunner uses the default SiteScope Administrator user.
  • For Sitescope 9.51 Users:If you want to configure SiteScope monitoring with a SiteScope account other than the default SiteScope Administrator account, you need to explicitly assign a group with monitors to that account in SiteScope.

Analysis

  • If you are using Microsoft SQL Server 2005 to store Analysis data and you apply a global filter on the Analysis graphs, you may receive errors due to a Microsoft limitation. If you receive an error, try and apply the global filter again.
  • If you merge graphs in Analysis, you cannot use theFilter current graph by selected measurementsbutton in the Legend window, to filter the graph.

WAN Emulation

  • There is no backward compatibility between the current LoadRunner/WAN Emulation integration and any previous integrations.
  • The integrated 3rd party software may not comply with accepted Internationalization (I18N) conventions.
  • Selecting either Use bandwidth, or Use custom bandwidth in the Network: Speed Simulation node in the Run Time Settings, may interfere with the WAN Emulation settings and could lead to unexpected behavior.
  • WAN Emulation is disabled if the host used as the Load Generator is also used as the Controller.
  • WAN Emulation is not supported if the load generator is running on a UNIX platform.

Windows Vista Limitations

  • To run LoadRunner on Windows Vista,User Account Control (UAC)must be enabled for users withUserprivileges. For users withAdministratorprivileges, UAC can be enabled or disabled.
  • Running the Windows Aero user interface on Vista machines, may slow down VuGen UI performance.
  • On Vista machines, icons may not appear correctly in some dialog boxes.
  • On Vista machines, replay for LDAP scripts recorded over SSL is not supported.
  • If you want to connect to HP Quality Center from a LoadRunner machine running Vista and the Quality Center client is not installed on your machine, you need to have Administrator privileges on the Vista machine.
  • Replaying a VB Vuser on a load generator machine with Windows Vista requires administrator privileges.
  • When running a LoadRunner Agent on a Load Generator machine running Vista, it is recommended that you restart your machine after installing LoadRunner, before running Vusers.
  • When running the LoadRunner Agent service on a Vista machine, the Agent Configuration will not restart the agent service if it is already running. To manually restart the Agent service, ChooseStart > Administrative Tools > Services. Select the LoadRunner Agent service and chooseStopfrom the right-click menu. Restart it by selecting the LoadRunner Agent service and choosingStartfrom the right-click menu.
  • On Vista machines, when recording with MS Exchange (MAPI) protocol, theread_next_mailandmapi_read_next_mail_ex functionswork only once per script, resulting in reading only the first message in the mail box.
  • On Vista machines, FTP sessions cannot be recorded on Internet Explorer.

Multilingual Support

  • Language support.LoadRunner only supports English and the native language of the machine's operating system. For example, if you are using Japanese Windows XP, you can work with LoadRunner in Japanese and in English.
  • Installation path.The path in which installation files for LoadRunner are located, and the path in which LoadRunner is installed, can contain only English characters.
  • Japanese characters in Web (HTTP/HTML) scripts.If you set the advanced recording option to specify the encoding of an application, and the application uses different character encoding for different pages, then the recording log or script. may display invalid Japanese characters. This does not cause any errors in the script. replay.
  • Non-breaking spaces in Web protocols for Far Eastern languages.A non-breaking space (&nbsp; &#160; &#xA0; `\xA0', etc.) cannot be represented in some Far Eastern locale character sets (in which it is considered a lead byte). Instead, non-breaking spaces are converted to regular spaces (` `, `\x20', etc.), both during script. code generation and replay. This may cause replay problems, such as mismatches in length due to eliminating multiple regular spaces. To work around this issue, either:
    • Remove/add space(s) from/to the script. so the comparison succeeds.
    • Specify regular expressions to avoid the issue.

Protocols

Microsoft .NET
  • When the application under test retrieves a server-activated object by callingnew RemoteObject(), VuGen generates aRemotingServices.Connectfunction.
  • Applications using multiple processes or multiple application domains are only partially supported.
Citrix
  • Running Citrix Vusers on virtual machines may adversely affect performance due to the sharing of physical resources.
Web (HTTP/HTML)
  • In theweb_linkfunction, the value of the text argument cannot exceed 1 KB.
Click and Script. (All)
  • Does not support VBScript
  • Does not support user actions on ActiveX objects and Macromedia Flash
  • Scalability is lower than the Web HTML protocol, depending on the size and functionality of the business process
  • Replay snapshots may differ from the actual Web page
  • Support of right-to-left languages is limited (e.g., bi-directional or reversed text may not be processed as expected)
  • Recording of an application in a specific language (e.g., French, Japanese) must be performed in a machine whose default locale (inSettings > Control Panel > Regional Options) is the same language
  • The locale of the load-generator machine, including the default non-Unicode character set, must be configured to be the same as that of the recording machine. It cannot be assumed that the UNIX default character set is the same as in Windows, even for US-English machines, and this has to be explicitly verified. For example, the default character set in some UNIX machines, such as Linux, is UTF-8.
Web (Click and Script)
  • No longer supports replay of Applets and ActiveX objects. This functionality is now part of the new AJAX (Click and Script) protocol.
AJAX (Click and Script)
  • Theajax_auto_completefunction with theSelectargument does not work with versions ofscript.aculo.usAJAX framework that are earlier than 1.8.
  • ActiveX objects and Java applets are only supported on Windows platforms.
SAP (Click and Script)
  • Cannot define transactions to measure time of a subset of steps done in a modal dialog
  • During recording, if a user double-clicks on a tree-view tree cell outside of its text, VuGen records "Select" instead of "Activate." This results in a missing POST in replay.
  • If the list of retrieved values contains a scroll bar, cannot select an item that requires scrolling in order to get it from the server.
  • Scalability is lower than the SAP Web protocol, depending on the size and functionality of the business process.
  • Does not support theReplace with Alternate Navigationrun-time setting.
  • In certain SAP environments (such as 6.20 and 6.40), the replay fails for tests that call the web_element function and select an element whose tag name is "TD".
SAPGUI
  • Due to a SAP-related bug, do not use thesapgui_tree_set_column_orderAPI function in LoadRunner version 9.5.
Microsoft Remote Desktop Protocol (RDP)
  • Clipboard sharing supports only short simple textual content.
Listing Directory Service (LDAP)
  • If an LDAP version 3 script. fails during replay, modify themldpa_logon_exstatement to specify the version number by adding"Version=3"after"URL=.."
  • When recording LDAP scripts, the binary parameter values for certain LDAP functions (such as mldap_add or mldap_modify) are not recorded. Recording of binary parameters is part of the protocol's extended functionality and is not supported by VuGen.
Media Player (MMS)

Media Player scripts fail with the error:Error -86801:Host access denied, <hostname> not available or missing.

Workaround:Call themms_disable_host_checkfunction in all Media Player scripts.

WAP
  • Cannot record in secure mode.Workaround:Record script. in non-secure mode and then replay it in secured mode.
  • Cannot replay a script. in connection-less mode.
Web Services
  • In VuGen Tree view, you may experience problems viewing/editing the following types of elements: any_object, CDATA, derived and recursive.
  • For large SOAP envelopes, Record and Replay snapshots are disabled.
  • TheImport SOAPfeature is not supported for envelopes containing a single element larger than 500KB.
  • The recording of requests with attachments or security is not supported.
  • For Axis toolkit, Web service calls that include both attachments and security are not supported.
  • For .NET toolkit, SOAP version 1.2 is not supported for asynchronous calls.
  • You can enter text strings up to 10 KB to encode to base 64. If your string is larger, use theGet from fileoption.
  • For Axis toolkit, to use base64Binary encoding in scripts created before version 9.10, you must update your WSDL.
  • VuGen supports Web Service messages over JMS message Queue, but does not support JMS Topics.
  • JMS Bindings Extensions are not supported.
  • All services in your script. should have the same security scenario. This can be configured via the Protocols and Security tab.
  • Asynchronous Web Service calls and custom user handlers are not supported for WCF.
  • Note: For more detailed Web Services limitations, refer to the HP Service Test readme.

Documentation

The first page of this readme document contains the following identifying information:

    • Version number, which indicates the software version.
    • Publish date, which changes each time the document is updated.

To check for recent updates or to verify that you are using the most recent edition, visit the following URL:

http://h20230.www2.hp.com/selfsolve/manuals

This site requires that you register for an HP Passport and sign-in. To register for an HP Passport ID, go to:

http://h20229.www2.hp.com/passport-registration.html

Or click theNew users - please register linkon the HP Passport login page.

You will also receive updated or new editions if you subscribe to the appropriate product support service. Contact your HP sales representative for details.

Note:To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system. To download Adobe Acrobat Reader, go to the following URL:www.adobe.com.

Support

You can visit the HP Software Support Web site at:

http://www.hp.com/go/hpsoftwaresupport

This web site provides contact information and details about the products, services, and support that HP Software offers.

HP Software online software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive

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