致力于软件自动化测试的研究和探索
面试经典问答大全<2>（中英文双版转）
上一篇 / 下一篇 2007-11-06 10:14:45 / 个人分类：蓝天测试
51问：你的私人生活是否存在对你的职业造成影响的问题？
答：我总是很注意把自己的私人生活与职业生活分开。我认为在给病人治病时，重要的是保持客观。一个临床医生应该能够控制自己的感情而不带偏见地给病人看病。假如你把个人的问题或感受发泄到病人的身上，那只能对病人造成伤害。这个问题对于在医疗服务领域工作的人尤为重要。面试官想知道作为一个独立个体，你是如何完善你的人格的。假如你有不能克服的个人问题，这些问题就会影响你和你病人的关系，也有可能影响你对病人的诊断，同时影响你的治疗方案和治疗建议。使面试官深信你能把私人的感受和职业行为分开来。例如，假如你不能积极处理好危急关头的事情，你就不可能真正帮助你的病人面对创伤问题，因为那会引发你太多个人的强烈情绪。
Q:Are there any issues from your personal life that might potentially have an impact on your professional career?
A:Im always careful to separate my personal life from my professional life.I believe it's important to remain objective when treating patient s.A therapist should always be able to take an emotional step back in order to make an unbiased assessment of a patient.It only hurts the patient when you try to project your own issues and feelings onto that patient.
52问：什么时候你的交往能力受到了考验？
答：一次一个顾客要求退还那件她明显已穿过的晚装的钱。她抱怨说衣服干洗后变了另一种颜色，而洗衣服的人告诉她是布料不好。虽然我认为她是不诚实的，但我马上就退还她的钱。我认为不让别的顾客听到她的话而怀疑我们的高质量产品更为重要。叙述你客观地解决和顾客或伙伴的一个矛盾的实例。你是怎样表现你的同情心及如何建立和谐气氛的？
Q:When have your skills in diplomacy been put to the test?
A:A customer came in once and demanded money back for an evening dress that had apparently been worn.She claimed it was a different color after dry cleaning and that the cleaner said the fabric was faulty.I quickly told her wed happily return her money,even though I didnt think she was being honest.I decided it was more important to keep other customers from hearing her and maybe doubting our high quality merchandise.
53问：告诉我某次你不得不延长工作期限的情形。
答：一次工作已经进行两周了，可是在工作进行当中，很明显地顾客又要求我们多加几项特性。我重新和顾客商谈，记下他的目的和要求，给他一张像菜单一样的价格表，那上面他可以有更多的选择，但必须付更多的钱和等待更长的时间。他选择了一个他认为改变要作出3个星期相应调整的中间档次。为了使一项工程的全部目标圆满地实现，描述一下你的责任感和自觉性。假如你不调整工作期限的话，将会使什么目标大打折扣？
Q:Tell me about a time you had to extend a deadline.
A:Two weeks into a job,it was clear that our client expected us to add more feat ures as we went along.I renegotiated with the client,outlined his goals,and showed him a price structure similar to a menu,from which he could choose more features at a higher cost and in a longer time frame.He opted for something in the middle that he understood would cause a three week adjustment to the schedule.
54问：你想努力提高或改变什么方面的个人技巧或工作习惯呢？
答：我必须学会拒绝。我过去常爱帮助别人，甚至到了别人滥用我的好意的地步。现在我向能有回报的人提供帮助。总的来说，交换是比较公平的。随着时间的推移，我们办公室人员的合作也大大提高了。这个问题与“叙述你在最近的工作上是如何改进职业技能”相似。可是，在这里你很可能想谈及从最早的工作或在相对较久远的时间里，你技能的发展，但要使面试官相信这种特殊的工作习惯不再是一种工作阻碍了。
Q:What personal skill or work habit have you struggled to improve?
A:I had to learn to say no.I used to be helpful to the point that other staff abused my goodwill.Now I offer to help by countering with something I'd like help on in return.On balance I beileve the tradeoff is more equitable,and cooperati on in our office has improved over time.
55问：你在桌上放什么书？
答：我放一本好的字典在桌上，我也会放一本strunk and white，这是一本好的参考书，能查找高中或大学里学过但又忘掉的语法知识，或者在遇到特别困难的情形也可使用。招聘者可能有兴趣判定你对你的职业有多重视。一本好字典和好的参考书对于一个从事写作的人来说是手头必备书，你可能也会把喜爱的小说放到桌上。
Q:What books do you keep on your desk?
A:I keep a good dictionary on my desk.I also keep Strunk and White,which is a good reference for looking up all the grammar rules that you learned in high school and college but forgot,or for particularly difficult situations.
56问：你愿意到另外一个城市定居吗？
答：我宁愿留在这里，不过可能的话我会考虑一下。尽管在某些初次面试中，你也许会被问到许多像这种能代表你利益的问题。尽管这样的问题对一个初次面试的人来说不公平，回答不好的话，你也许什么都得不到，甚至还会失去所有的东西。假如你在初次面试时被突然地问到这样的问题，只需说些如“当然有可能”或者“我愿意考虑一下”之类的话。后来，如果你得到了这份工作，你会知道具体的工作条件，然后决定你是否愿意接受这个职位。记住，在提供工作阶段，你有大部分的谈判权利，而且雇主也许会很愿意为你提供你所需要的东西。如果那些不成问题，你也许会想说明一下，经过重新考虑，你已决定了不迁往别处，但是你想让雇主知道可以考虑把你安排在其他的在将来开放的职位上。
Q:Would you be willing to relocate to another city?
A:Id prefer to be based here, but it's certainly apossibility Id be willing to consider.
57问：经常需要出差的工作适合你的生活方式吗？
答：对我或我的家庭来说，这种经常需要出差的顾问工作是完全没有问题的。我的妻子是航班上的乘务员，我们俩都无法过朝九晚五的生活。
Q
oes the frequent travel required for this work fit into your lifestyle?
A:The frequent travel in this consulting positionis no problem for me or my family. My wife is an airline flight attendant, so neither of us follows the typical ninetofive routine.
58问：你的脑袋是什么颜色的？
答：我的脑袋是红色的，因为我总是充满激情，我时刻都在为新的计划和主意而燃烧。小心你随时都会被问到一些滑稽的问题。面试官的目的不是想难倒你，而是发现这一刻你会作出什么反应。当问一些标准的问题时，因为人们准备过了，面试官就很难去真正了解一个人。例如，一个广告业招聘者，就会尽可能避免这种情况。回答这种问题不存在对或错。实际上，招聘者不会真正在乎你的回答。他只是不想听到如：“我不知道，我想它是蓝色的，因我是这样想像的”这样的回答，关键是要看你是否有创意和如何思考，一定要解释你为什么这样回答。
Q:What color is your brain?
A:My brain is red because Im always hot.Im always on fire with new plans and ideas.
59问：假如你一进电梯，就发现电梯里的人都面向电梯壁，你会怎么做？
答：我想我会向前看并大声说：“你们知道，向前看要舒服得多。”像广告和制图这种创意性领域里的面试是不同于别的工作面试的。广告业招聘者会采用不同的面试形式和步骤，通常是引导一种行为式的面试。招聘者问这类问题，是要发掘在特别真实的生活环境中你的行为是什么样的。
Q:If you got on an elevator where everyone was facing the back,what would you do?
A:I think Id face the front anyway and say aloud,“It's really much more comfortable facing forward,you know.”
60问：考虑一下以下的情景：一天晚上，你工作到很晚，是留在办公室最后的一个人。你接到一个找管理人员的紧急电话，是销售代表打来的，现在他正在会见一个潜在的客户。他要对一个问题作出答复，否则的话，明天就太晚了。你能回答这个问题，但这超出了你应有的职权范围。这种情况下你会作出什么反应？答：我会收集所有有关的资料、文件证明，然后回答他这个问题。第二天早上我会给管理人员留张纸条，告诉他这件事的详情，说明我所作的决定和解释我的思考过程。这个回答显示出求职者对他自己的能力充满信心，而且他在处理紧急事件的时候是靠得住的。同样，你的回答应表明，在棘手的情况下，你绝不胆怯做一名决策者，即使这种情况下的决定超出你的职权范围。
Q:Consider the following scenario:Youre working late one evening and are the last person in the office.You answer an urgent telephone call to your supervisor from a sales rep who's currently meeting with a potential client.The sales rep needs an answer to a question to close the sale.Tomorrow will be too late.You have the expertise to answer the question,but it's beyond your normal level of authority.How would you respond?
A:I'd get all the pertinent information,taking welldocumented notes.I'd then answer the question based on my knowledge and the information provided.I'd leave my supervisor a note and fill him or her in on the details then next morning.I'd be sure to explain my decision,as well as the thought process behind it.
61问：你认为那些生产好产品的公司为什么会失败？
答：参与产品设计或生产的人员必须对产品完全了解和充满信心，并能定期使用它。只有这样他们才能对产品进行不断的改进，满足顾客的需要。任何产品都必须不断改进，从而满足顾客日益变化的需求。只有让员工都参与产品的生产并对之保持热情，才能使改进成为可能。这是个关系到求职者作为领导者是否有远见的问题。假如你被问到这样的问题，你最好谈及一项产品或想法失败的具体例子，而失败是由于员工或其他顾客缺乏热情。你不要过分地吹毛求疵，应谈及你采取了什么与众不同的措施。
Q:Why do you think that some companies with good products fail?
A:Employees who are involved in the design and/or manufacture of a product must totally understand and believe in the product nd use it on a regular basis.Only in this way can they continually modify and improve it to the customer's satisfaction.Any roduct must be constantly finetuned to meet the changing needs and demands of the consumer.Only by getting the employees nvolved with the product and excited about it can this improvement occur.
62问：你的应变能力如何？
答：从前，在我们新产品投产时，都是我们的总工程师发布一则关于新产品优良性能的评论。但是当我负责一项新产品的投产时，我决定让我们3个最大的客户录制一盘宣传我们新产品的录像带，用于我们的市场推销活动。这种做法大大提高了我们的信誉，而且销售量超过了6个月的销售定额。现在我们通常都采用这种方式来推出我们的产品。这是个考察求职者的创造力和主动性的问题。举一个你如何改变计划或方向并且取得同样或更好效果的例子。你要侧重谈你怎样获得至关重要的信息或者是你如何改变个人作风获得与别人合作的机会
Q:How resourceful are you?
A:At one time,for all of our new product launches,our chief engineer would release a press statement about its virtues.But when I was given responsibility for a new launch,I decided to get three of our largest customers to videotape an endorsement or use in our marketing campaign.The result was a far higher level of credibility,and we exceeded our sixmonth sales quota.We now use personal endorsements routinely when we launch our products.
63问：向我证明你的说服能力。
答：在我做暑期实习生期间，我被派去对一主要公共设施的所有通讯费用基准进行调查研究。我必须取得属于几个不同部门的员工的一致意见。遗憾的是，因我是实习生，被拒绝合作。我不得不和每个员工单独会面，并说服他们，我现在所做的一切最终都是有益于他自己的部门及整个公司。经过一个月的努力，我终于说服了他们，计划得以圆满地实施，最后拿到了因努力而挣得的奖金。
这是个考查领导能力的问题，不过尽可能别用你被指定为领导者的例子。可能的话，描述你没有真正职权的一次经历，但你运用你的说服能力获得人们对你的支持。描绘你努力的目标和你的努力的结果。大家为什么会信任你？
Q:Give me proof of your persuasiveness.
Auring my summer internship I was assigned the task of conducting a benchmarkingstudyfor all the communicationexpenditures for a major utility.I had to get the consensus of employees in several different departments.Unfortunately,they resented the fact that I was just a summer intern,and they refused to cooperate. I had to schedule individual meetings with every employee and persuade each one that what I was doing would be ultimately beneficial to his or her own department and to the company.After a frustrating month I finally got everyone's cooperation,the project went flawlessly,and in the end I received a bonus for my efforts.
64问：描述一下在你的工作经历中，当现有的工序不管用时，你对此怎么做。
答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处理。我搞了一份工作流程表来表明这是影响生产效率的障碍，然后说服我的老板，应当花10万美元建立一个全新的系统。他勉强同意了，但要求我这个新系统最好要能省钱。一年之后，这项计划给投资带来了两倍的收益。面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种错误的工序。证明你可以创造性地解决问题并且能对付计划行不通的困境。你是否达到了你要的效果？
Qescribe a time in your work experience when theexisting process didn't work,and what you did about it.
A:The orderentry system at the telecommunications company where I worked was a mess.Orders weren't being processed properlyor in a timely manner.I did a work flow analysis to identify the bottlenecks,and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new systemHe reluctantly agreed,but with the caveat that“This had better save us money.”After one year,the project had paid for the investment twofold.
65问：描述一次你不得不改变领导风格。
答：通常我是那种很有远见而且喜欢授权给下属的领导，但是我希望我下达的命令能立刻执行。当我被派去负责一项扩大产品出口的任务时，9个人来协助我一起工作，接着我开始授权。我很快意识到，尽管这群员工有很好的国际背景，但他们对我计划的反应却不太令人满意。实际上，他们想参与计划的设计。我同意花半天的时间与他们谈论，然后我意识到他们也有很好的点子。使计划进展的惟一方法是鼓励工作组的全体人员为我们的出口问题提供解决方案。我想这些人会一致认为，在必要的时候，我能灵活地、乐意地去改变我的领导风格。你回答这个问题时应强调你能让不同的人都感到称心，所以能产生较好的工作关系。叙述要具体，你如何主动改善不理想的情况？其他参与者对你会有什么评价？
Q:Describe a time you had to alter your leadership style.
A:I'm normally a strong leader who has good vision and enjoys delegating,but I expect my orders to be carried out promptly.When I was assigned a project to increase our product exports and was given a committee of nine people to work with,I immediately assumed I had the best plan and began my normal routine of delegating.I quickly realized,though,that this group of employees,with international backgrounds,wasnt responding well.In fact,they asked to have input into my plan.I agreed to spend half a day talking with them,and then I realized that they,too,had good ideas.The only way to move ahead on the project was to encourage the entire group to offer solutions to our export problem.I think these people would agree that
I'mflexible and willing to modify my leadership style when the need arises.
66问：以前的同事或部属如何描述你的领导风格？
答：我的同事可能会说我的领导风格是少说多干有魄力的。决策时我不会小题大做，在决策过程和执行计划的行动中，我设法让每个人都参与。我的同事确实相信我给整个集体带来了积极的干劲并且启发了别人。面试官正设法断定当应聘者的证明人或其同事接到电话时会对应聘者作出什么评价。实事求是地回答，不要过分渲染或过分谦虚。坦白地描述你的领导风格，举些反映你个人工作方法的具体例子。以前的同事总的来说是否积极地评价你对部门的贡献？
Q:How would a former colleague or subordinate describe your leadership style?
A:My colleagues would probably say that my leadership style is the strong,silent type.I dont make a big deal about being in charge or making decisions.I try to involve everyone around me in the decisionmaking process and in carrying out a plan of action.My colleagues truly believe that I bring a lot of positive energy to our group and that I help motivate others.
67问：描述你作为领导最称心如意的情景。
答：我的一项才能是解决复杂的问题，并且使问题的难度降到最低，我也擅长教导别人。因此是不管什么时候遇上复杂难题，别人总是设法让我找出解决办法，然后教他们如何去继续。所以我发现在这种情况下，我是有影响力的领导人。但在高级行政管理部门，我不是一个特别有影响力的领导。我的爱好是处理、解决一些实际情况和数据。当有其他问题，如政治上的或感情上的因素要考虑时，通常我宁愿别人带头，而我决心做个好队员。除此以外，所有其他情形下我都以一个正常领导者的身份出现。描述你作为一名富有创造力的领导，你所有的经历和人们对你的信任的一些情景。在这些情景中人们为什么倾向于听从你的领导？这是应得权力的问题，而不是完全权力的问题。相反地，假如你需要讲述你是个能提供帮助的人而不是领导的情形时，你能确认这种问题，尽管你不太注意继续做下去，或者你觉得自己太固执己见了或偏向于公平地管理集体。之后用你已经把领导人这个角色扮演得很好的事例作结束。
Q:Describe the situations in which youre most comfortable as a leader.
A:One of my talents is to take complex issues or problems and break them down into the simplest parts.I'm also good at teaching other people.As a result,whenever I'm faced with a complex problem,other people tend to let me find a solution and instruct them on how to proceed.As a result,I've found that I'm an effective leader in this kind of situation.I'm not a particularly effective leader,though,in a highly charged poltical environment.My perference is to deal with facts and data.When there are other issues like political or emotional factors to consider,I often prefer that someone else take the lead,and I simply resolve to be a good team player.In all other situations I normally surface as a leader.
68问：描述一下你与地位较高的人及地位较低的人一起工作的融洽程度？
答：每天两次送邮件的那个邮差已经成了我的好朋友。我曾经邀请他到家里与我的家人见面，而且在周末我们经常一起参加棒球比赛。我与总经理的关系也很好，我俩有共同的兴趣，包括航海和在冬天猎鹿。这里要说得具体，告诉面试官你已经形成了一种能和各种各样的人一起工作的风格。
Q:Describe your comfort level working with people ofhigher rank and people of lower rank.
A:The person that delivers our mail twice a day has become a good friend.Ive invited him to my house to meet my family,and we often go to baseball games together on the weekends.I can also relate well to my general manager.We both have common interests,which include sailing and elk hunting in winter.
69问：在你最近的一份工作里，最值得夸赞的是哪方面？
答：我最喜欢的就是作为一个招聘者，当你招聘到最佳的人选时那种成功的感觉。我总是对新招聘来的员工和他们的经理进行定期检查。良好的发展报告使我倍受激励。面试官感兴趣的是求职者对工作的适应程度。什么是你做得特别好的？且在下一份工作中你想做得更好的是什么？作总结时侧重你在你的事业中探索的新经验。你的回答应该与你正在面试的职位密切相关。
Q:What were the most rewarding aspects of your most recent job?
A:My favorite aspect of being a recruiter is the feeling of accomplishment you get when you know youve made a good match.I always make periodic checks on the recent recruits and their managers.Positive progress reports keep me motivated.
70问：你现在从事的这份工作有什么局限性？
答：我的工作现在受到限制，因为这个产业已处于停滞状态。实际上这也磨炼了我在维持市场方面的技巧。通过一些令顾客满意的活动稳定顾客，这些活动能提高我们的名气，使我们在竞争中获胜。简单地讲一两个原因，说明为什么现在的工作不能使你有所发展。思考一下这个问题：“为什么你准备辞去现在的工作？”最重要的是保持积极的心态，侧重你工作中做得好的和你想强调的东西。
Q:What are the limitations of your current job?
A:My job now is limited because the industrys simply not in a growth mode.Actually,thats why I became skilled in defensive mar keting—retaining customers through customersatisfaction programs that enhance our reputation and give us an edge over the competition.
答：我总是很注意把自己的私人生活与职业生活分开。我认为在给病人治病时，重要的是保持客观。一个临床医生应该能够控制自己的感情而不带偏见地给病人看病。假如你把个人的问题或感受发泄到病人的身上，那只能对病人造成伤害。这个问题对于在医疗服务领域工作的人尤为重要。面试官想知道作为一个独立个体，你是如何完善你的人格的。假如你有不能克服的个人问题，这些问题就会影响你和你病人的关系，也有可能影响你对病人的诊断，同时影响你的治疗方案和治疗建议。使面试官深信你能把私人的感受和职业行为分开来。例如，假如你不能积极处理好危急关头的事情，你就不可能真正帮助你的病人面对创伤问题，因为那会引发你太多个人的强烈情绪。
Q:Are there any issues from your personal life that might potentially have an impact on your professional career?
A:Im always careful to separate my personal life from my professional life.I believe it's important to remain objective when treating patient s.A therapist should always be able to take an emotional step back in order to make an unbiased assessment of a patient.It only hurts the patient when you try to project your own issues and feelings onto that patient.
52问：什么时候你的交往能力受到了考验？
答：一次一个顾客要求退还那件她明显已穿过的晚装的钱。她抱怨说衣服干洗后变了另一种颜色，而洗衣服的人告诉她是布料不好。虽然我认为她是不诚实的，但我马上就退还她的钱。我认为不让别的顾客听到她的话而怀疑我们的高质量产品更为重要。叙述你客观地解决和顾客或伙伴的一个矛盾的实例。你是怎样表现你的同情心及如何建立和谐气氛的？
Q:When have your skills in diplomacy been put to the test?
A:A customer came in once and demanded money back for an evening dress that had apparently been worn.She claimed it was a different color after dry cleaning and that the cleaner said the fabric was faulty.I quickly told her wed happily return her money,even though I didnt think she was being honest.I decided it was more important to keep other customers from hearing her and maybe doubting our high quality merchandise.
53问：告诉我某次你不得不延长工作期限的情形。
答：一次工作已经进行两周了，可是在工作进行当中，很明显地顾客又要求我们多加几项特性。我重新和顾客商谈，记下他的目的和要求，给他一张像菜单一样的价格表，那上面他可以有更多的选择，但必须付更多的钱和等待更长的时间。他选择了一个他认为改变要作出3个星期相应调整的中间档次。为了使一项工程的全部目标圆满地实现，描述一下你的责任感和自觉性。假如你不调整工作期限的话，将会使什么目标大打折扣？
Q:Tell me about a time you had to extend a deadline.
A:Two weeks into a job,it was clear that our client expected us to add more feat ures as we went along.I renegotiated with the client,outlined his goals,and showed him a price structure similar to a menu,from which he could choose more features at a higher cost and in a longer time frame.He opted for something in the middle that he understood would cause a three week adjustment to the schedule.
54问：你想努力提高或改变什么方面的个人技巧或工作习惯呢？
答：我必须学会拒绝。我过去常爱帮助别人，甚至到了别人滥用我的好意的地步。现在我向能有回报的人提供帮助。总的来说，交换是比较公平的。随着时间的推移，我们办公室人员的合作也大大提高了。这个问题与“叙述你在最近的工作上是如何改进职业技能”相似。可是，在这里你很可能想谈及从最早的工作或在相对较久远的时间里，你技能的发展，但要使面试官相信这种特殊的工作习惯不再是一种工作阻碍了。
Q:What personal skill or work habit have you struggled to improve?
A:I had to learn to say no.I used to be helpful to the point that other staff abused my goodwill.Now I offer to help by countering with something I'd like help on in return.On balance I beileve the tradeoff is more equitable,and cooperati on in our office has improved over time.
55问：你在桌上放什么书？
答：我放一本好的字典在桌上，我也会放一本strunk and white，这是一本好的参考书，能查找高中或大学里学过但又忘掉的语法知识，或者在遇到特别困难的情形也可使用。招聘者可能有兴趣判定你对你的职业有多重视。一本好字典和好的参考书对于一个从事写作的人来说是手头必备书，你可能也会把喜爱的小说放到桌上。
Q:What books do you keep on your desk?
A:I keep a good dictionary on my desk.I also keep Strunk and White,which is a good reference for looking up all the grammar rules that you learned in high school and college but forgot,or for particularly difficult situations.
56问：你愿意到另外一个城市定居吗？
答：我宁愿留在这里，不过可能的话我会考虑一下。尽管在某些初次面试中，你也许会被问到许多像这种能代表你利益的问题。尽管这样的问题对一个初次面试的人来说不公平，回答不好的话，你也许什么都得不到，甚至还会失去所有的东西。假如你在初次面试时被突然地问到这样的问题，只需说些如“当然有可能”或者“我愿意考虑一下”之类的话。后来，如果你得到了这份工作，你会知道具体的工作条件，然后决定你是否愿意接受这个职位。记住，在提供工作阶段，你有大部分的谈判权利，而且雇主也许会很愿意为你提供你所需要的东西。如果那些不成问题，你也许会想说明一下，经过重新考虑，你已决定了不迁往别处，但是你想让雇主知道可以考虑把你安排在其他的在将来开放的职位上。
Q:Would you be willing to relocate to another city?
A:Id prefer to be based here, but it's certainly apossibility Id be willing to consider.
57问：经常需要出差的工作适合你的生活方式吗？
答：对我或我的家庭来说，这种经常需要出差的顾问工作是完全没有问题的。我的妻子是航班上的乘务员，我们俩都无法过朝九晚五的生活。
Q
oes the frequent travel required for this work fit into your lifestyle?A:The frequent travel in this consulting positionis no problem for me or my family. My wife is an airline flight attendant, so neither of us follows the typical ninetofive routine.
58问：你的脑袋是什么颜色的？
答：我的脑袋是红色的，因为我总是充满激情，我时刻都在为新的计划和主意而燃烧。小心你随时都会被问到一些滑稽的问题。面试官的目的不是想难倒你，而是发现这一刻你会作出什么反应。当问一些标准的问题时，因为人们准备过了，面试官就很难去真正了解一个人。例如，一个广告业招聘者，就会尽可能避免这种情况。回答这种问题不存在对或错。实际上，招聘者不会真正在乎你的回答。他只是不想听到如：“我不知道，我想它是蓝色的，因我是这样想像的”这样的回答，关键是要看你是否有创意和如何思考，一定要解释你为什么这样回答。
Q:What color is your brain?
A:My brain is red because Im always hot.Im always on fire with new plans and ideas.
59问：假如你一进电梯，就发现电梯里的人都面向电梯壁，你会怎么做？
答：我想我会向前看并大声说：“你们知道，向前看要舒服得多。”像广告和制图这种创意性领域里的面试是不同于别的工作面试的。广告业招聘者会采用不同的面试形式和步骤，通常是引导一种行为式的面试。招聘者问这类问题，是要发掘在特别真实的生活环境中你的行为是什么样的。
Q:If you got on an elevator where everyone was facing the back,what would you do?
A:I think Id face the front anyway and say aloud,“It's really much more comfortable facing forward,you know.”
60问：考虑一下以下的情景：一天晚上，你工作到很晚，是留在办公室最后的一个人。你接到一个找管理人员的紧急电话，是销售代表打来的，现在他正在会见一个潜在的客户。他要对一个问题作出答复，否则的话，明天就太晚了。你能回答这个问题，但这超出了你应有的职权范围。这种情况下你会作出什么反应？答：我会收集所有有关的资料、文件证明，然后回答他这个问题。第二天早上我会给管理人员留张纸条，告诉他这件事的详情，说明我所作的决定和解释我的思考过程。这个回答显示出求职者对他自己的能力充满信心，而且他在处理紧急事件的时候是靠得住的。同样，你的回答应表明，在棘手的情况下，你绝不胆怯做一名决策者，即使这种情况下的决定超出你的职权范围。
Q:Consider the following scenario:Youre working late one evening and are the last person in the office.You answer an urgent telephone call to your supervisor from a sales rep who's currently meeting with a potential client.The sales rep needs an answer to a question to close the sale.Tomorrow will be too late.You have the expertise to answer the question,but it's beyond your normal level of authority.How would you respond?
A:I'd get all the pertinent information,taking welldocumented notes.I'd then answer the question based on my knowledge and the information provided.I'd leave my supervisor a note and fill him or her in on the details then next morning.I'd be sure to explain my decision,as well as the thought process behind it.
61问：你认为那些生产好产品的公司为什么会失败？
答：参与产品设计或生产的人员必须对产品完全了解和充满信心，并能定期使用它。只有这样他们才能对产品进行不断的改进，满足顾客的需要。任何产品都必须不断改进，从而满足顾客日益变化的需求。只有让员工都参与产品的生产并对之保持热情，才能使改进成为可能。这是个关系到求职者作为领导者是否有远见的问题。假如你被问到这样的问题，你最好谈及一项产品或想法失败的具体例子，而失败是由于员工或其他顾客缺乏热情。你不要过分地吹毛求疵，应谈及你采取了什么与众不同的措施。
Q:Why do you think that some companies with good products fail?
A:Employees who are involved in the design and/or manufacture of a product must totally understand and believe in the product nd use it on a regular basis.Only in this way can they continually modify and improve it to the customer's satisfaction.Any roduct must be constantly finetuned to meet the changing needs and demands of the consumer.Only by getting the employees nvolved with the product and excited about it can this improvement occur.
62问：你的应变能力如何？
答：从前，在我们新产品投产时，都是我们的总工程师发布一则关于新产品优良性能的评论。但是当我负责一项新产品的投产时，我决定让我们3个最大的客户录制一盘宣传我们新产品的录像带，用于我们的市场推销活动。这种做法大大提高了我们的信誉，而且销售量超过了6个月的销售定额。现在我们通常都采用这种方式来推出我们的产品。这是个考察求职者的创造力和主动性的问题。举一个你如何改变计划或方向并且取得同样或更好效果的例子。你要侧重谈你怎样获得至关重要的信息或者是你如何改变个人作风获得与别人合作的机会
Q:How resourceful are you?
A:At one time,for all of our new product launches,our chief engineer would release a press statement about its virtues.But when I was given responsibility for a new launch,I decided to get three of our largest customers to videotape an endorsement or use in our marketing campaign.The result was a far higher level of credibility,and we exceeded our sixmonth sales quota.We now use personal endorsements routinely when we launch our products.
63问：向我证明你的说服能力。
答：在我做暑期实习生期间，我被派去对一主要公共设施的所有通讯费用基准进行调查研究。我必须取得属于几个不同部门的员工的一致意见。遗憾的是，因我是实习生，被拒绝合作。我不得不和每个员工单独会面，并说服他们，我现在所做的一切最终都是有益于他自己的部门及整个公司。经过一个月的努力，我终于说服了他们，计划得以圆满地实施，最后拿到了因努力而挣得的奖金。
这是个考查领导能力的问题，不过尽可能别用你被指定为领导者的例子。可能的话，描述你没有真正职权的一次经历，但你运用你的说服能力获得人们对你的支持。描绘你努力的目标和你的努力的结果。大家为什么会信任你？
Q:Give me proof of your persuasiveness.
A
uring my summer internship I was assigned the task of conducting a benchmarkingstudyfor all the communicationexpenditures for a major utility.I had to get the consensus of employees in several different departments.Unfortunately,they resented the fact that I was just a summer intern,and they refused to cooperate. I had to schedule individual meetings with every employee and persuade each one that what I was doing would be ultimately beneficial to his or her own department and to the company.After a frustrating month I finally got everyone's cooperation,the project went flawlessly,and in the end I received a bonus for my efforts.64问：描述一下在你的工作经历中，当现有的工序不管用时，你对此怎么做。
答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处理。我搞了一份工作流程表来表明这是影响生产效率的障碍，然后说服我的老板，应当花10万美元建立一个全新的系统。他勉强同意了，但要求我这个新系统最好要能省钱。一年之后，这项计划给投资带来了两倍的收益。面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种错误的工序。证明你可以创造性地解决问题并且能对付计划行不通的困境。你是否达到了你要的效果？
Q
escribe a time in your work experience when theexisting process didn't work,and what you did about it.A:The orderentry system at the telecommunications company where I worked was a mess.Orders weren't being processed properlyor in a timely manner.I did a work flow analysis to identify the bottlenecks,and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new systemHe reluctantly agreed,but with the caveat that“This had better save us money.”After one year,the project had paid for the investment twofold.
65问：描述一次你不得不改变领导风格。
答：通常我是那种很有远见而且喜欢授权给下属的领导，但是我希望我下达的命令能立刻执行。当我被派去负责一项扩大产品出口的任务时，9个人来协助我一起工作，接着我开始授权。我很快意识到，尽管这群员工有很好的国际背景，但他们对我计划的反应却不太令人满意。实际上，他们想参与计划的设计。我同意花半天的时间与他们谈论，然后我意识到他们也有很好的点子。使计划进展的惟一方法是鼓励工作组的全体人员为我们的出口问题提供解决方案。我想这些人会一致认为，在必要的时候，我能灵活地、乐意地去改变我的领导风格。你回答这个问题时应强调你能让不同的人都感到称心，所以能产生较好的工作关系。叙述要具体，你如何主动改善不理想的情况？其他参与者对你会有什么评价？
Q:Describe a time you had to alter your leadership style.
A:I'm normally a strong leader who has good vision and enjoys delegating,but I expect my orders to be carried out promptly.When I was assigned a project to increase our product exports and was given a committee of nine people to work with,I immediately assumed I had the best plan and began my normal routine of delegating.I quickly realized,though,that this group of employees,with international backgrounds,wasnt responding well.In fact,they asked to have input into my plan.I agreed to spend half a day talking with them,and then I realized that they,too,had good ideas.The only way to move ahead on the project was to encourage the entire group to offer solutions to our export problem.I think these people would agree that
I'mflexible and willing to modify my leadership style when the need arises.
66问：以前的同事或部属如何描述你的领导风格？
答：我的同事可能会说我的领导风格是少说多干有魄力的。决策时我不会小题大做，在决策过程和执行计划的行动中，我设法让每个人都参与。我的同事确实相信我给整个集体带来了积极的干劲并且启发了别人。面试官正设法断定当应聘者的证明人或其同事接到电话时会对应聘者作出什么评价。实事求是地回答，不要过分渲染或过分谦虚。坦白地描述你的领导风格，举些反映你个人工作方法的具体例子。以前的同事总的来说是否积极地评价你对部门的贡献？
Q:How would a former colleague or subordinate describe your leadership style?
A:My colleagues would probably say that my leadership style is the strong,silent type.I dont make a big deal about being in charge or making decisions.I try to involve everyone around me in the decisionmaking process and in carrying out a plan of action.My colleagues truly believe that I bring a lot of positive energy to our group and that I help motivate others.
67问：描述你作为领导最称心如意的情景。
答：我的一项才能是解决复杂的问题，并且使问题的难度降到最低，我也擅长教导别人。因此是不管什么时候遇上复杂难题，别人总是设法让我找出解决办法，然后教他们如何去继续。所以我发现在这种情况下，我是有影响力的领导人。但在高级行政管理部门，我不是一个特别有影响力的领导。我的爱好是处理、解决一些实际情况和数据。当有其他问题，如政治上的或感情上的因素要考虑时，通常我宁愿别人带头，而我决心做个好队员。除此以外，所有其他情形下我都以一个正常领导者的身份出现。描述你作为一名富有创造力的领导，你所有的经历和人们对你的信任的一些情景。在这些情景中人们为什么倾向于听从你的领导？这是应得权力的问题，而不是完全权力的问题。相反地，假如你需要讲述你是个能提供帮助的人而不是领导的情形时，你能确认这种问题，尽管你不太注意继续做下去，或者你觉得自己太固执己见了或偏向于公平地管理集体。之后用你已经把领导人这个角色扮演得很好的事例作结束。
Q:Describe the situations in which youre most comfortable as a leader.
A:One of my talents is to take complex issues or problems and break them down into the simplest parts.I'm also good at teaching other people.As a result,whenever I'm faced with a complex problem,other people tend to let me find a solution and instruct them on how to proceed.As a result,I've found that I'm an effective leader in this kind of situation.I'm not a particularly effective leader,though,in a highly charged poltical environment.My perference is to deal with facts and data.When there are other issues like political or emotional factors to consider,I often prefer that someone else take the lead,and I simply resolve to be a good team player.In all other situations I normally surface as a leader.
68问：描述一下你与地位较高的人及地位较低的人一起工作的融洽程度？
答：每天两次送邮件的那个邮差已经成了我的好朋友。我曾经邀请他到家里与我的家人见面，而且在周末我们经常一起参加棒球比赛。我与总经理的关系也很好，我俩有共同的兴趣，包括航海和在冬天猎鹿。这里要说得具体，告诉面试官你已经形成了一种能和各种各样的人一起工作的风格。
Q:Describe your comfort level working with people ofhigher rank and people of lower rank.
A:The person that delivers our mail twice a day has become a good friend.Ive invited him to my house to meet my family,and we often go to baseball games together on the weekends.I can also relate well to my general manager.We both have common interests,which include sailing and elk hunting in winter.
69问：在你最近的一份工作里，最值得夸赞的是哪方面？
答：我最喜欢的就是作为一个招聘者，当你招聘到最佳的人选时那种成功的感觉。我总是对新招聘来的员工和他们的经理进行定期检查。良好的发展报告使我倍受激励。面试官感兴趣的是求职者对工作的适应程度。什么是你做得特别好的？且在下一份工作中你想做得更好的是什么？作总结时侧重你在你的事业中探索的新经验。你的回答应该与你正在面试的职位密切相关。
Q:What were the most rewarding aspects of your most recent job?
A:My favorite aspect of being a recruiter is the feeling of accomplishment you get when you know youve made a good match.I always make periodic checks on the recent recruits and their managers.Positive progress reports keep me motivated.
70问：你现在从事的这份工作有什么局限性？
答：我的工作现在受到限制，因为这个产业已处于停滞状态。实际上这也磨炼了我在维持市场方面的技巧。通过一些令顾客满意的活动稳定顾客，这些活动能提高我们的名气，使我们在竞争中获胜。简单地讲一两个原因，说明为什么现在的工作不能使你有所发展。思考一下这个问题：“为什么你准备辞去现在的工作？”最重要的是保持积极的心态，侧重你工作中做得好的和你想强调的东西。
Q:What are the limitations of your current job?
A:My job now is limited because the industrys simply not in a growth mode.Actually,thats why I became skilled in defensive mar keting—retaining customers through customersatisfaction programs that enhance our reputation and give us an edge over the competition.
71问：这份工作里，你最不感兴趣的是什么？ 答：我不希望做的一件事就是通过约见一个又一个小客户的代表。我发现在最近的销售领域里，我通过给予我的主要客户较好的服务，使得我们之间的合作增长了20%。你可能想问面试官：“本职位前任员工在该工作中发现了什么困难？”不管他给你的答案是什么，你都要适当地做出反应，谈一下在这份工作中你最感兴趣的是什么。 Q:What interests you least about this job? A:One of the things I hope not to do is prospect extensively by meeting one on one with small account representatives.I found in my last sales territory that I gave superior service to my major accounts by focusing my on site time with them.I was able to grow my key account business 20 percent. 72问：你对这份工作的哪方面最有信心？ 答：我相信我确实可以有效地吸引众人的注意力。每当我站在前面提出一个新的构想时，我很快就赢得人们的支持。把你做得最好的事情推销出去，并且设法找到与它一致的工作，而且这份工作是你所熟知的工作的一部分。询问面试官，你的技能是否对最近的某个项目有所帮助。设法让面试官相信你所能提供的确实是该公司、该工作和该行业所需求的。 Q:What aspects of this job do you feel most confidentabout? A:I believe that I can engage an audience really effectively.When I get up in front of a room to present a new idea，I can usually get people on my side rather quickly. 73问：从事这份工作，你最担心的是什么？ 答：我的临床经验给了我能胜任这份工作的自信。除了我从没正式管理过一家诊所这个事实外，我担心那些后勤人员是否能有效地回答来电。要从热线电话中获取你想要的结果，员工必须能有效地接听电话并回答有关问题。你可以扭转问题，反问面试官他是否担心你的资历。然后化解那些顾虑并表达你的自信，那就是你的技能是最适合该职位要求的，你的兴趣正与该职位相一致。提供证据来消除面试官所有的顾虑。 Q:What concerns you most about performing this job? A:My clinical experience gives me confidence that I can perform the job.Other than the fact that Ive not formally managed an outpatient clinic,I'm worried about whether the support staff is readily available to answer the phones.To get the results you want with your hot line,staff will have to be available at all times to answer questions about our services. 74问：你能提供哪些和这份工作最紧密相关的技能？ 答：我的工程学学历使我逻辑思维能力较强，我知道这种能力在估计顾客的需要时是很有用的。我的学历同样有助于咨询公司，帮它们把业务推销给那些聘任了很多工程师的制造商。你的回答应与：“关于这份工作你最感兴趣的是什么？”这个问题所准备的答案相似。用例子来支持与你履历最密切相关的信息。 Q:What skills do you offer that are most relevant to this job? A:My engineering background gives me a logical problemsolving ability that I know will be useful in assessing client needs.That background will also help your consulting firm sell business to manufacturers who themselves employ many engineers. 75问：就你的履历表来看，与这份工作相关的你的缺点是什么？ 答：您最担心的是什么？如果您担心的是我为无利可图的机构工作的诚意，那您听了关于我的家庭为慈善事业奋斗的叙述后，会对我的动机感到放心。在这里最好的方法是把问题转向，让面试官透露他所认为的你的缺点是什么。然后借这个机会改变面试官的主意。仍然给出具体的例子来证明你适合这个职位的能力。 Q:Considering your own resume,what are yourweaknesses in relation to this job? A:What are you most concerned about?If youreworried about my sincerity in working for a nonprofit organization,I hope that my discussion about my familys philanthropic efforts will make you more comfortable with my motives. 76问：在你的上一份工作里，现实与你的期望有何差距？ 答：最难预见的事就是，公司的其他部门如何看待我在市场研究部门的工作。遗憾的是，我发现许多机构宁愿向外面寻求专业的研究服务，这就是我决定与你们公司联系的缘故。面试官试图断定，求职者在过去的工作中是否能客观考虑他对工作的适应能力。如果在很大程度上，你对这些事情都能作出好的判断，那么你很可能为了这份工作已细心地审查了你自己。面试官还想确定含混不清的事情不会在这份工作中重现。 Q:How did the realities differ from your expectations in your last job? A:The hardest thing to foresee was how other departments within the company would view my marketresearch departments work.Unfortunately,I found that many groups prefer to go outside for specialized research services,and that's really the reason I decided to contact your firm. 77问：你怎样充实你目前从事的（或最近的）工作？ 答：假如我决定呆在我目前的工作岗位上，我会自愿地负责通讯方面工作，设法使我们所有的办公室和互联网相连或联系上别的信息资源。不要过细描述消极的事，描述你如何提高工作质量，使你的技能增加，从而敬岗乐业。别让面试官有这种印象，那就是假如你有什么不满意，你就不再对一项解决方案或一个计划的改进起作用。结束面谈时应侧重讲下一份工作中你要追求的，你的回答应和该职位所提出的要求紧密联系。 Q:How would you enrich your current (or most recent)job? A:If I decide to stay with my current job,Im going to volunteer to be on the communications task force,which is trying to get all of our offices linked to the Internet and other resources 78问：做这份工作，你能随时出差吗？ 答：如果受到充分的重视，我可以在任何需要的时候出差。就目前而言，我通常是每月出差一次。你的回答要和你正在申请的职位的要求一致，要反映出你对该工作和时间要求的真正理解。假如你对此不明确，可询问工作的规律性，并表示愿意定期地延长工作的时间。 Q:Would you be able to travel as necessary to perform the job? A:If I have adequate notice,I can arrange to be available for travel at almost any time of the year.As it is,I usually travel about once a month for my current job. 79问：为什么对于一个有着你这样条件的人来说，这是一份特别好的工作？ 答：您刚才告诉我本职位的前一位职员做得非常出色，我自信在电子制表和数据统计上我有同样的技能。同样我会和你的审计组配合得很好，因为我来自那种环境，并且知道客户做什么使协商关系更富有成效。在这里，最好的回答是用对比方式，描述一下你最近的工作里的经历和成果。 Q:Why is this a particularly good job for someone with your qualifications? A:Based on what youve told me about the last person who excelled in this job,I'm confident that Ive the same skills in spreadsheet analysis and statistics.I'd also work well with your audit team,because I come from that kind of environment and know what a client can do to make the consulting relationship more productive. 80问：什么是你最有效率或最理想的工作环境？ 答：我喜欢每天清晨至少用一个小时准备一天的工作，这段时间内不受任何干扰，我通常在早上7点左右开始工作。此外，我喜欢有开放式的办公室，喜欢常有信息反馈，喜欢做什么事情都充满活力。同样，别人忙忙碌碌地工作，也有助于我更高效率地工作。面试官想知道求职者的工作环境对他的工作带来的影响。你对这个职位、部门的硬件设施，以及特定工作队伍的态度适应得如何？强调你在各种环境下的工作能力，以及你在不怎么理想的工作环境中如何通过努力提高了效率。 Q:Whats your most productive or ideal work setting? A:I like having at least one hour of uninterrupted time in the early morning to plan my day.I usually start around 7 A.M.Otherwise,I enjoy an office with open doors,constant feedback,and lots of energy and activity.It helps me work more productively when I sense how busy everyone else is,too. 81问：日常工作中，你喜欢固定的工作模式还是多变的工作模式？ 答：我喜欢工作多变且富有挑战性，这就是我经常请求从事艰巨任务的原因。我们前两次商讨的那两个方案就是我自行要求的，我不会让自己空虚无聊的。你的回答要与工作的要求相符。描述既能保持你的兴致，从而学到新东西，又不会让你厌烦的环境。 Q o you prefer continuity in structure or frequent change in your daily work?A:I enjoy change and challenge,which is why I frequently ask for the tough assignments.The last two projects we discussed were ones that I asked for.I don't allow myself to get bored. 82问：有效的时间管理已成为提高生产力的一个必不可少的因素。举例子说明你学会并应用到工作上的时间管理技术。 答：我会定期使用日程安排软件，它能有效地帮我安排好每日、每周、每月或者每年的工作。它还有计划表的特点和提示选择功能，有助于在限定的时间内及时完成任务。一般来说，我总是朝着目标奋斗而且非常自觉。我喜欢每次用一定的时间和精力制定一份计划方案。我已发现这种方法有助于节省时间，这样使我能够实施我的新方案，并最终为部门节省了时间和金钱。回答这个问题时，谈谈你在工作中应用过的能节省时间和资源的分配时间的技巧。在这种公关领域里，时间是很珍贵的，面试官想看看你是不是一个珍惜时间的人。试举一个例子说明你是如何因为合理安排时间而提高生产力的。 Q:Time management has become a necessary factor in productivity. Give an example of a timemanagement skill youve learned and applied at work.A:I regularly use scheduling software, which helps me effectively plan for the day, week, month, or year. It also has a todolist feature and an alarm option,which is helpful for meeting timely deadlines. In general, though, I'm very goal oriented and selfdisciplined.I like to focus clearly on one project at a time for a set amount of hours. In the past Ive found that this has helped me save time, which in turn has given me the opportunity to implement new rocedures that have ultimately saved the department time and money. 83问：你的朋友会告诉我有关你的一些什么事情？ 答：我的朋友会告诉你，我走得比别人快，吃得比别人多，工作得比别人晚，且除了计划内的事情外，我还挤时间与朋友在一起。我确信做很多事情都需要有热忱。说说你在工作中自然体现出来的个性的各个方面。 Q:What would your friends tell me about you? A:My friends would tell you that I move faster than most people,eat more than most people,work later than most people,and still manage to spend time with friends despite my schedule.I believe in doing lots of things with gusto. 84问：说说你和以前几位上司的关系。 答：我的几位上司会告诉你，我是他们出色的助理，我和三位上司在一起时，我们之间是良师益友，虽然智慧和专业水准是他们强，但在关于客户问题的决策上我总是能帮他们一把。面试官感兴趣的是，适合这个职位的求职者和其上司在一起时是否会相处得愉快。当你讲述每一位以前的上司时，面试官最有可能拿他自己与你的上司作心理上的比较。面试官必须确信他已发现了你的工作关系中的任何特殊之处，你不会和新上司闹翻。要诚实，但不能有反面例子。强调哪种类型的上司和你合作得愉快。 Q:Tell me about your relationship with your previousbosses. A:My bosses would tell you that I've often acted as a sounding board for them.With all three of my bosses,we've mentored ach other,although the obvious balance of wisdom and expertise was theirs.I was always helpful to them in their decisions about customer problems. 85问：描述你和同事之间的工作关系。 答：他们或许会告诉你，从来没有什么事让我感到惊慌失措，或者成为我的绊脚石。在他们遇到困难时，例如我们讨论承包商那件事时，我作为指导者确实很在行。我这个人忠实又可靠。你喜欢与哪种类型的人一起工作？公司的客户对你有什么样的反应？从你的回答中，面试官确信有关你工作个性中的任何令人惊奇的事都逃不过他的眼。举例说明你如何干劲十足，当需要时你知道怎样去寻求帮助，以及你对集体业绩的关心。 Q escribe your working relationship with your colleagues.A:Theyd probably tell you that nothing ever shocks me or sets me back too much,and that Im really an asset as an adviser when they suffer a roadblock,as in the case we discussed about the contractor.Im constant and dependable. 86问：描述你的职业形象背后的个性。 答：我经常嘲笑自己的缺点。我言辞辛辣并在很多情况下都是直言不讳的，但我又给办公室带来了幽默。我认为这为我们的工作环境提供了和谐、温暖的氛围。这个问题与“你的朋友会告诉我关于你的什么事？”类似。侧重在你的个性是如何反映你的工作技能或兴趣的。 Q escribe your personality beneath the professional image.A:I laugh a lot at my own shortcomings.I see irony in most things and Im outspoken,but I bring a sense of humor to any ffice.I think it provides a nice balance of warmth in a work setting. 87问：什么样的环境使你能特别高效率的工作？ 答：尽管在大多数环境中我都能很有效率，我还是喜欢那种自觉管理自己的工作环境。我喜欢有目标并要能为达到这个目标而设计。为了实现目标，我靠的是请教和寻找易于接受新事物的人，所以，对我来说在工作队伍中合作与接纳是很重要的。突出你在各种不同类型的环境中的应变能力与工作能力。你的回答不要罗列一大堆的要求（如私人办公室、毫无干扰的工作环境等），否则面试官的结论会是：你是个难以满足的人。 Q:What environments allow you to be especially effective? A:Although I can work effectively in most environments,I prefer environments where people are their own bosses,within eason.I like to have a goal but be able to draw my own map to get there.To accomplish goals,I rely on asking questions and finding people receptive,so cooperation and access are important to me in a work group. 88问：描述一个对你来说是没有效率的工作环境。 答：当某人提出一个确切的建议说我的一个目标该如何实现时，我做得就不是非常好。因为那就意味着不允许我有任何的自由去对我自己的风格作出调整，只有当我可以描绘自己的蓝图时，我才能做得好。这个问题是“什么样的环境让你的工作特别有效率？”的反面问法。侧重在你比较喜欢或能提高你的工作效率的环境。 Q:Describe an environment that is ineffective for you. A:I dont do terribly well when someone has an exact idea of how one of my goals should be accomplished.That doesn't allow any latitude to make adjustments to suit my own style.I do well when I can draw my own map. 89问：什么样的环境能激励你？ 答：我确实很喜欢从事工程，从中能获得真正的进步——例如，在JIT工程中，我们在物资耗费上每月节省1万多美元。面试官想更清楚地观察哪种工作能激励你。这个问题是没有正确答案的，不过你的回答至少应该和你正在申请的工作有几分相符。例如，假如你正面试的是一项枯燥和反复性的工作，如，数据记录或装配线这类工作，你就不该说高创造型的工作最能激发你。 Q:What situations excite and motivate you? A:I really enjoy working on any reengineering project where a true improvement results，for example,the JIT project in hich we saved more than ten thousand dollars per month in inventory costs. 90问：你的上一位老板如何形容你的工作习惯和职业道德？ 答：让我这么说吧，由于我付出了更多额外的努力去处理与一位顾客的关系，我因此获得了部门发给的一笔津贴。这位顾客以取消账户相要挟，我介入这件事并设法改进某些制度，尽管这得让我花上整个周末去工作。你认为你目前的或上一位雇主会再次雇用你吗？你的工作够完善吗？你可靠吗？你值得信赖吗？举出一些有关你的可靠、你的奉献和有合作诚意的例子。 Q:How would your last employer describe your work habits and ethics? A  et me put it this way:I received an MVP award from my division for the extra efforts I put into one of our customer elationships.The customer had threatened to pull the account,so I stepped in and debugged the system,even though it required me to work through a holiday weekend. 91问：你觉得你的公司对待自己的员工如何？ 答：近年来，管理部门实际上已经为优秀的员工做了很多。但是，当员工们为公司做出牺牲但却得到极少回报时，公司的努力又激起了过去的混乱。我们花大量的金钱在人力资源上，设法消除横在免税员工和非免税员工之间的屏障。假如“公司”是管理部门，管理部门正有意识地努力修补漏洞，从而公平对待员工。主考官想看看你能否在忠于管理部门和对员工的关心之间走出一条满意的路线，尽管这个问题没有正确的答案，但你应当尽量避免对任何一方的偏袒并尽可能客观地谈论你所在公司对员工的态度和方法。随时准备给出一些反映你的公司对待员工的观点的例子。 Q:How do you feel your company treats its employees? A:In recent years,management has really been dedicated to having a satisfied workforce.Their efforts,however,often rekindleast upheavals,when employees made sacrifices for the company and received little in return.In human resources we spend a lot of money trying to break down the walls between exempt and nonexempt employees.If“the company”is management,I would have to say management is making a conscious effort to mend fences and to do right by our employees. 92问：你的顾客和客户喜欢和你一块工作吗？ 答：我的客户很稳定，因此我认为三四年来顾客是很满意与我一起工作的。在广告部门中那是很不平常的事情。他们知道完全可以靠我去处理他们的生意，就像让我处理自己的生意一样。公司的客户对你的反应好不好？你可以从一位顾客的身上给出具体的反馈信息吗？有多少客户是你的回头客？为什么你相信你留住了他们的生意？ Q:Did your customers or clients enjoy working with you? A:My client base changed very little,except that billings increased,so I think thats evidence the clients were satisfied enough to stay with me for more than three years.Thats particularly unusual in the adagency business,too.They simply knew they could count on me to treat their businss as if it were my own. 93问：在部门，你如何与同事做到相得益彰？ 答：我喜欢一个人人都独立思考的、但必要时又能相互帮助的工作环境。我作为我们办公室的电脑检修员，在复核重要备忘录时，我常请求他人的帮助。我相信互相帮助是有益的。描述你的个性、技术或上述两者是如何有助于公司的发展和完善的。什么类型的人喜欢跟你工作，并一干就是几个小时？公司的顾客或客户对你作怎样的评价？使面试官确信你的工作个性不会出意外问题。 Q:How will you complement this department? A:I enjoy an environment in which people bounce ideas off each other and have the flexibility to ask for help when they need it.Im usually a great troubleshooter for PC problems in my office,and Im often going to ask for help proofreading important memos.I believe in giveandtake. 94问：你会选择什么人做你的证明人？为什么？ 答：我会找前任老板、一个伙伴或一位顾客来做我的证明人，说明我是个成熟的人，且在日常生活中与所有重要的同事们都能相处得很好。面试官在寻找一个逻辑思维较强的人。例如：一个以前做过推销员的人很可能就会找一个以前也曾是推销员的人来做自己的证明人。描述你期望你的证明人，包括不同年龄层次的人，一个同事或来自大学的老教授会说些什么。 Q:Whom did you choose as your references,and why? A:I selected a former boss,a peer,and a customer as references,to demonstrate that I'm a pretty wellrounded person and get along with all the important work associates in my life. 95问：我们可否与你所有的证明人联系？ 答：我希望你们确定聘用我之后再与我的上司联系。这样，我才有机会亲自告诉她我要换工作。当然，我知道您必须确认我的申请情况是否属实。这是设计来保护你的问题。假如你现在的雇主还不知道你正在寻找新的工作（情况通常如此），你可以要求面试官，只有在你获得该职位后，才能与你目前的老板联系。 Q:Can we call all of your references? A:Id prefer that you call my current boss only after you've made me a firm offer of employment and Ive had a chance to tell her myself that I'm changing jobs.Then,of course,I understand your need to verify that my application was accurate. 96问：告诉我你从最近读的书中学到什么。 答：我喜欢读人物传记，尤其是那些生活在不同时代人的传记。最近，我读了丘吉尔的传记，这本书教会了我很多领导的价值和重重压力下获得的良好的公共关系。面试官想知道求职者是否与公司的其他人有着共同的兴趣。你利用业余时间有效、轻松地学习新的东西吗？你生性对什么好奇？ Q:Tell me what you learned from a recent book. A:I enjoy reading biographies,especially of people who lived in a different era. I recently read Churchills biography,which taught me a lot about the value of leadership and good PR under times of stress. 97问：告诉我，你曾真正喜欢的一个工作组。 答：我的工作组是我们新产品投产部里最默契的一组。在产品投放的前一天，我们卷起袖子帮着打包，把产品装运到销售部。虽然这是行政管理部门的任务，但是必须要完成，这正是我们检查我们的好产品的时候。这个问题是“描述一下你与同事的工作关系”和“你的顾客和客户都喜欢和你一起工作吗”这两个问题的结合。表现一下你与别人很好地合作的能力和建立一种稳定的、可持续的工作关系的能力。 Q:Tell me about a work group you really enjoyed. A:My group in our newproductlaunch department really meshed. When one of us was approaching the final day before a launch,we all rolled up our sleeves and helped put press packets ogether or whatever else was the last item to be shipped to the sales force.Although it was an administrative task,it had to be done,and it was a good time for us all to speculate on the success of the product and any major concerns. 98问：请举出你帮助一位同事的例子。 答：我曾帮助一位同事理解调查方法，以便他能写一份报告。因为他从未学过调查课程，所以不懂怎样去组织问题。展示一下你乐于助人的一面。描述因你客观的忠告或特定的专业知识，使你的同事和部门获得积极成果的例子。 Q:Describe a time when you had to assist a coworker. A:I once helped an associate understand survey methodology in order to write a report.He had never taken a research course and didn't know how to structure questions. |
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